Refund and Return Policy

Return & Refund Policy

At FitSleeps, we want you to be happy with your purchase. If something is not right with your order, we are here to help. Please review the return process and the associated policies below.

30-Day Return Policy You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

European Union 14-Day Cooling-Off Period If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you'll need the receipt or proof of purchase.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and hazardous materials, flammable liquids or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

How to Return Your Order

1. Email us at support@ftsleepscare.com within 30 days of receiving your order (EU customers: within 14 days). Include your order number and the reason for the return.
2. We will confirm whether your return is accepted and send you the return instructions.
3. Pack the item securely in its original packaging, including all accessories, and send it as instructed.
4. Once your return is received and inspected, we will let you know whether the refund was approved.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that once a payment has been processed, a small processing fee may be applied to the refund to cover non-refundable transaction costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@ftsleepscare.com.

Contact support@ftsleepscare.com — Monday to Friday, 9 AM to 6 PM (EST).