Pre-transit means the shipping label has been created and your package is on its way to the carrier. Your order is moving: tracking updates start to appear once the carrier scans the parcel, which can take a few days for international shipments.

Orders are processed within 1–3 business days and delivered in 3–9 business days after dispatch, depending on your location. Holidays and carrier delays can add a few days. Use the tracking number from your shipping confirmation on our Track your order page.

If your order has not arrived within the estimated time, first check the latest status with your tracking number. If it still looks stuck, write to us at support@ftsleepscare.com with your order number and we will check with the carrier for you.

If your tracking shows Delivered but you have not received it, check around your door, mailbox and with neighbours, and wait one more business day, as carriers sometimes mark parcels delivered a little early.

If it still has not appeared, contact us at support@ftsleepscare.com with your order number and we will help you sort it out with the carrier.

Wear the band snug, about a finger above the wrist bone, so the vibration sits against the skin, and try setting two or three alarms a few minutes apart.

If you are a very deep sleeper, the Pro raises the vibration in three steps and keeps going until you press the button. Still not working for you? Write to us and we will help you find the best setup.